Return & Exchange Policy

Return Policy

Your satisfaction is our goal! All wigs on Sourcewill.com are eligible for return within 7 days of receiving your order if the customer finds quality issues, receives the wrong item, experiences an allergic reaction from wear, or has a package lost or damaged during shipping.

For 100% Indian Remy Human Hair Wigs
If none of following these situations apply but you are unsatisfied with your purchase, you may be eligible for an exchange or refund of 50% of the item’s price within 7 days of receiving your order. And we will charege 30% restocking fee for your exchange wigs. Custom made wigs are made to your order specifications, so it cannot be full refunded because of your unsatisfition.

For Synthetic Wigs
If none of following these situations apply but you are unsatisfied with your purchase, you may be eligible for an exchange or refund of 70% of the item’s price within 7 days of receiving your order.

As we don’t sell refurbished or previously-owned items, any items you return must be unaltered, undamaged, and in factory condition with all original tags and packaging. Items showing alteration, damage or use cannot be returned. Items that are unaltered, undamaged and unused, but not in original factory condition and packaging, are subject to a 20% restocking fee, to be deducted from the agreed-upon return amount.

1. Quality Issues:
Wigs with quality issues (including damage and poor quality) are eligible for a full refund within 7 days of receiving your order. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. Returned wigs must be in brand-new condition, unused and in original packaging.

2. Allergies:
Wigs that cause an allergic reaction after use are eligible for a return within 7 days of receiving your order. When requesting the return, please be ready to provide Customer Service with medical proof of the allergic reaction (such as a doctor's note).

3. Wrong Item Shipped:
After confirming the style or color of wig sent to you is not what you ordered, you will have the option of keeping the wig you received or sending it back to exchange for the correct one within 7 days of receiving your order. If you prefer to keep the wig you received, we will refund the price difference if the wig you purchased is more expensive than the one you received.

4. Loss or Damage During Shipping:
Wigs that were lost or damaged during shipping are eligible for a refund of the full purchase price plus shipping costs. Please obtain "Proof of Damage" documentation from your delivery carrier within 7 days of receiving your order, and provide it along with photographs showing the damaged packaging so that Customer Service can process your refund.

Requesting Refunds or Exchanges
When requesting a return for any of the 4 reasons listed above, please be ready to provide:
1. Original order number
2. Reason for exchange
3. Photographs clearly showing the problem with the item
4. Requested replacement item’s name, number and color
5. Your shipping address and phone number
Cancellation Policy
For 100% Indian Human Hair Wigs:
- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
- Orders cancelled 24 to 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
- Once your order has been shipped, it can no longer be cancelled. All other Synthetic Wigs orders can be cancelled for a full refund up until shipment.